Privacy Policy

Welcome to tisu.waluyamandala.ac.id, your trusted partner for premium home exterior solutions. This Privacy Policy outlines how tisu.waluyamandala.ac.id (“we,” “us,” or “our”), operating under the company name tisu.waluyamandala.ac.id, collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://tisu.waluyamandala.ac.id/ website (“Site”). As a reputable provider in the home exterior industry, covering services such as roofing, siding, windows, doors, landscaping, driveways, and patios, we understand the paramount importance of privacy and are deeply committed to protecting the privacy of our Users.

This Privacy Policy applies to the Site and all products and services offered by Waluya Mandala Home Exterior Services. We want to be transparent about the data we collect, why we collect it, how we use it, and your choices regarding your information. By accessing or using our Site, whether to browse our portfolio of completed projects, request a quote for a new roof, explore siding options, or simply gather information about home exterior improvements, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

This document is designed to give you a clear understanding of our data processing practices, ensuring that your experience with Waluya Mandala Home Exterior Services is not only satisfactory but also secure and respectful of your personal information. We encourage you to read this Privacy Policy carefully and completely, as it forms a legally binding agreement between you and tisu.waluyamandala.ac.id regarding your privacy on our platform. From the moment you land on our page to explore our services to the point where your home exterior project is completed, we are dedicated to handling your data with the utmost care and responsibility.

2. Definitions of Key Terms

To ensure clarity and understanding of this Privacy Policy, we provide definitions for key terms used throughout this document:

Personal Data: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. In the context of our website, this includes, but is not limited to, your name, email address, postal address, phone number, and any project-specific details that can identify you.
Non-Personal Data: Information that cannot be used to identify an individual. This includes aggregated data, demographic information, and usage information that is separated from Personal Data. Examples include anonymous usage statistics, browser type, operating system, and general geographic location not tied to specific individuals.
Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Subject: The natural person to whom the Personal Data relates. In this Privacy Policy, “you” or “User” refers to the Data Subject.
Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For the purposes of this Privacy Policy, tisu.waluyamandala.ac.id is the Data Controller.
Processor: A natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller. This often refers to third-party service providers we engage.
Site: Refers to the website https://tisu.waluyamandala.ac.id/ and all subpages, content, tools, and services offered therein.
Cookies: Small text files placed on your computer or mobile device by a website that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Consent: Any freely given, specific, informed and unambiguous indication of the Data Subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data relating to him or her.
Home Exterior Services: The core business offerings of Waluya Mandala, including but not limited to roofing, siding, window installation, door replacement, landscaping design, driveway paving, patio construction, and other related outdoor home improvement services.

These definitions are provided to assist your understanding of our privacy practices and to align with international data protection standards.

3. Information We Collect

At Waluya Mandala Home Exterior Services, we collect various types of information to provide and improve our services, enhance your user experience, and communicate effectively with you. The information we collect can be broadly categorized as follows:

a. Personal Data You Voluntarily Provide (Directly Provided Information):

This is information you knowingly and actively provide to us when interacting with our Site or services. This data is crucial for us to offer personalized home exterior solutions and manage your inquiries effectively.

Identity and Contact Data:
- Full Name: Collected when you request a quote, fill out a contact form, or subscribe to our newsletter. Essential for addressing you personally and verifying identities.
- Email Address: Used for sending quotes, project updates, marketing communications (if opted-in), and responding to your inquiries. This is a primary communication channel.
- Postal Address: Crucial for scheduling on-site consultations, providing accurate project estimates (e.g., for roofing measurements or landscaping surveys), and for any service delivery or billing purposes relating to your home exterior project. We require specific addresses to ensure we can dispatch our teams correctly and assess your property’s exterior needs.
- Telephone Number: For direct communication regarding quote follow-ups, scheduling appointments, urgent project discussions, or providing customer support.
Project-Specific Details and Preferences:
- Type of Service Requested: Such as “new roof installation,” “siding replacement,” “window upgrade,” “landscaping design,” or “driveway paving.” This helps us understand your primary need.
- Property Characteristics: Information about your home like the number of stories, approximate age, existing exterior materials, specific access requirements, or any pre-existing conditions that might affect a home exterior project. This detail allows for more accurate initial assessments.
- Project Description: A detailed explanation of your needs, desired outcomes, aesthetic preferences (e.g., modern, traditional, rustic home exterior styles), preferred materials (e.g., asphalt shingles, vinyl siding, composite decking), color schemes, and any specific requirements or concerns you may have regarding your home’s exterior.
- Budget Range: Optional information that helps us tailor our home exterior solutions and recommendations to fit your financial plans.
- Desired Timeline: Information about when you would like your home exterior project to commence or be completed, assisting us in scheduling and resource allocation.
Correspondence Data:
- Messages, Chats, and Call Recordings: Any information you provide when you communicate with us via email, through our website’s chat feature (if available), or during phone calls with our customer service or sales teams. These interactions often contain valuable context about your home exterior service needs.
Financial Information (Limited):
- If our Site processes payments directly for initial design consultations or deposits, we may collect billing address and partial payment card details. However, full payment card numbers are typically processed by secure third-party payment gateways (e.g., Stripe, PayPal), and we do not store sensitive payment card information on our servers.

b. Information We Collect Automatically (Automatically Collected Information):

When you visit our Site, certain information about your device and browsing activity is automatically collected. This helps us understand how our Site is used, allowing us to improve its functionality and your experience.

Technical Data:
- IP Address: Identifies your device on the internet. Used for analytics, security, and to approximately determine your geographic location.
- Browser Type and Version: E.g., Chrome, Firefox, Safari. Helps us ensure our website is compatible with popular browsers.
- Operating System: E.g., Windows, macOS, Android, iOS. Important for optimizing mobile and desktop experiences.
- Device Information: Type of device (desktop, tablet, mobile), unique device identifiers, and screen resolution.
Usage Data:
- Pages Visited: The specific pages you access on our Site, such as “Roofing Services,” “Siding Gallery,” or “Lawn & Garden Design Ideas.”
- Time Spent on Pages: How long you stay on each page.
- Clickstream Data: The path you take through our Site, including which links you click.
- Referring/Exit Pages: The URL that referred you to our Site and the URL you visit after leaving our Site.
- Date and Time of Access: When you visit our Site.
- Search Queries: Any terms you enter into our site’s search bar.
- Interaction with Content: For example, playing a video about a home exterior renovation, viewing image galleries of completed projects, or downloading a brochure on window types.
Geolocation Data:
- Derived from your IP address or, with your consent, from your device’s GPS, we may collect general location data to understand where our users are accessing our services from. This helps us tailor regional content or service availability specific to home exterior needs.

c. Information Collected from Third Parties:

In some instances, we may receive information about you from third-party sources.

Social Media: If you interact with us on social media platforms (e.g., Facebook, Instagram, Pinterest where we showcase home exterior inspirations) or use a social login feature on our Site (if available), we may receive information consistent with your privacy settings on that platform. This could include your public profile information.
Marketing Partners: We may receive lead generation data from marketing partners who have collected your information with your explicit consent to share it with service providers like us in the home exterior sector.
Analytics Providers: We might receive aggregated data from analytics providers (like Google Analytics) about user behavior on our site to improve content and user experience, though this is typically non-personal data.

We commit to collecting only the information necessary for the purposes outlined in this Privacy Policy. We strive to inform you at the point of collection what information is mandatory and what is optional, enabling you to make informed decisions about your privacy.

4. How We Collect Your Information

The collection of your information at Waluya Mandala Home Exterior Services occurs through various methods, designed to be both efficient for service delivery and transparent regarding data practices. These methods include:

Direct Interactions: This is the most common way we collect Personal Data. When you fill out forms on our Site, such as:
- “Get a Free Quote” Forms: Where you provide your name, contact details, address, and describe your desired home exterior project (e.g., “I need a quote for a new cedar roof” or “I am interested in renovating my backyard patio”).
- Contact Us Forms: For general inquiries, feedback, or support requests regarding any of our home exterior services.
- Newsletter Subscription Forms: Where you provide your email address to receive updates, promotions, and tips related to home exterior maintenance and design.
- Account Registration Forms: If we offer a feature allowing you to create an account to manage projects, store preferences for future home exterior renovations, or access exclusive content.
- Surveys or Feedback Forms: Where you provide input or opinions on our services, your experience with a recent siding installation, or suggestions for improving our website.
Communications:
- Email Correspondence: When you send emails to our official contact addresses (e.g., [email protected]), we collect the content of your email, your email address, and any attachments. This is often where detailed discussions about home exterior project specifications occur.
- Telephone Calls: If you call our offices, we may log your contact information and details of your request. For quality assurance and training purposes, and where legally permissible, calls may be recorded, with prior notification.
- Live Chat Interactions: Any information you provide when using a live chat widget on our Site for immediate assistance regarding home exterior products or services.
Automated Data Collection Technologies: As you navigate through and interact with our Site, we use common technologies to automatically collect certain data:
- Cookies: Small data files stored on your device that help our Site remember your preferences, track your browsing patterns related to home exterior services, and support essential website functions. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until they expire or you delete them). Please refer to our “Cookies and Tracking Technologies” section for more details.
- Web Beacons / Pixel Tags: Small graphic images (also known as “clear GIFs” or “internet tags”) that may be included on our Site or in our emails. These allow us to count users who have visited certain pages or opened emails and to collect other related website statistics (e.g., recording the popularity of certain home exterior service pages and verifying system integrity).
- Log Files: Our web servers automatically create log files that record information such as your IP address, browser type, operating system, referring pages, pages visited, and timestamps. This data helps in site administration, tracking user movements, and gathering broad demographic information for aggregate use.
- Analytics Tools: We use third-party analytics services, such as Google Analytics, to collect and analyze information about how users interact with our Site. These tools use cookies and similar technologies to collect data on user behavior, which is then aggregated and anonymized for reporting purposes, helping us understand trends in home exterior service interest.
From Third-Party Sources:
- Referral Partners: If you are referred to us by a partner in the home services industry (e.g., an interior designer or a real estate agent), they may provide us with your contact details and basic project interest, having obtained your consent to do so.
- Publicly Available Information: In specific contexts, and only where legally permissible and relevant to a potential home exterior project (e.g., obtaining property records for accurate project estimates), we might gather publicly available information about your property.

Our intention in collecting information through these various means is solely to enhance our ability to serve your home exterior needs, improve our offerings, and maintain a secure and functional online environment. We aim to be transparent about these collection methods throughout our interactions.

5. Legal Bases for Processing Your Information

For users in regions subject to specific data protection regulations, such as the General Data Protection Regulation (GDPR) in Europe, we rely on distinct legal bases for processing your Personal Data. Understanding these bases ensures compliance and transparency in our data handling practices for home exterior services.

A. Performance of a Contract:
- Description: We process your Personal Data when it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract. This is fundamental to our home exterior business.
- Examples relevant to tisu.waluyamandala.ac.id:
  - When you request a quote for a roofing project, we use your name, address, and project details to prepare and deliver that service proposal. This constitutes taking steps at your request prior to entering a contract for home exterior services.
  - If you accept a quote, we process your information to schedule the service, manage the project (e.g., siding installation), process payments, and fulfill our contractual obligations.
  - Providing customer support related to an ongoing or completed home exterior service project.
B. Your Consent:
- Description: We may process your Personal Data where you have given us explicit, unambiguous consent to do so for one or more specific purposes. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Examples relevant to tisu.waluyamandala.ac.id:
  - Sending you marketing communications, newsletters, or promotional offers about new home exterior products or services (e.g., seasonal landscaping deals, new window energy-efficiency technologies) if you have explicitly opted-in to receive them.
  - Placing certain non-essential cookies (e.g., analytical or marketing cookies) on your device to track your browsing behavior if you have agreed to this through our cookie consent banner.
  - Collecting specific types of location data from your device beyond what is necessary to determine approximate service area.
C. Legitimate Interests:
- Description: We may process your Personal Data where it is necessary for the purposes of our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. We always balance our legitimate interests against your rights and freedoms.
- Examples relevant to tisu.waluyamandala.ac.id:
  - Improving and optimizing our Site and services: Analyzing user behavior (anonymized where possible) to understand which home exterior projects are most popular, how users navigate our site, and to address technical issues.
  - Customer relationship management: Maintaining records of past inquiries and services to provide better future support (e.g., quickly retrieving details of your previous roof repair for a follow-up inquiry).
  - Fraud prevention and security: Monitoring for and preventing malicious activities on our Site to protect our systems and other users.
  - Internal administration: Managing our business operations, including financial reporting and internal analytics, to improve efficiency in delivering home exterior services.
  - Direct marketing to existing customers: Sending information about similar home exterior services that might be of interest to you if you’ve previously engaged with us, provided you haven’t opted out.
D. Compliance with a Legal Obligation:
- Description: We may process your Personal Data when it is necessary for compliance with a legal obligation to which we are subject.
- Examples relevant to tisu.waluyamandala.ac.id:
  - Maintaining financial records for tax and accounting purposes related to services rendered (e.g., invoices for new patios or window installations).
  - Responding to valid requests or legal processes from public authorities, such as government agencies or courts, which may require us to disclose certain Personal Data.
  - Complying with industry-specific regulations pertaining to construction or home improvement services that mandate certain data retention or reporting.
E. Protection of Vital Interests:
- Description: This legal basis is invoked only in rare circumstances where processing is necessary to protect your vital interests or the vital interests of another natural person (e.g., in an emergency situation where your safety is at risk). While less common for our services, it is a recognized legal basis under GDPR.
- Example: If we become aware of an imminent safety hazard at your property during a home exterior inspection and need to share your contact information with emergency services to prevent harm.

We carefully consider these legal bases for each processing activity involving your Personal Data to ensure that our practices are lawful, fair, and transparent, especially within the context of providing comprehensive home exterior solutions.

6. How We Use Your Information

The information we collect from you, particularly in the context of our home exterior niche, is used for a variety of purposes essential to operate our business, deliver services, and enhance your experience. Each use is carefully considered to align with the purposes for which the data was collected and our legal obligations.

a. To Provide and Manage Our Services:

The core of our data usage revolves around fulfilling your requests for home exterior services.

Service Delivery: To provide you with the specific home exterior services you inquire about or contract us for, such as:
- Quote Generation: Using your address and project details to create accurate and personalized quotes for roofing, siding, windows, landscaping, or other exterior projects.
- Project Scheduling: Coordinating site visits, consultations, and project commencement based on your location and availability.
- Installation and Repair: Ensuring our teams have the necessary information (e.g., property access, material preferences) to carry out the work efficiently and correctly.
- Design and Planning: Leveraging your project preferences to develop tailored home exterior design proposals and material selections.
Customer Support: To respond to your inquiries, questions, feedback, and support requests efficiently and effectively. This includes offering advice on home exterior maintenance, addressing concerns about a past project, or providing technical assistance.
Payment Processing: If applicable, to process transactions for services rendered, issue invoices, and manage billing for your home exterior projects.
Account Management: If you create an account, to manage your profile, allow you to track your project status, and view past service history.

b. To Improve and Personalize Your Experience:

We utilize data to make our Site more intuitive, efficient, and relevant to your needs as a customer interested in home exterior solutions.

Website Enhancement: To understand how users interact with our Site (e.g., which home exterior galleries are most viewed, what search terms are common) so we can improve design, content, and functionality.
Service Customization: To personalize your experience on our Site by recommending relevant home exterior products, services, or blog posts based on your past browsing behavior or expressed interests. For example, if you frequently view roofing galleries, we might highlight new roofing material options.
Content Optimization: To ensure that content is presented in the most effective manner for you and for your computer or mobile device, particularly our extensive photo galleries of “before and after” home exterior transformations.

c. For Communication and Marketing:

Keeping you informed about our offerings and industry insights is part of our commitment to being a valuable resource for your home exterior needs.

Sending Service-Related Communications: Providing updates on your current project, appointment reminders, and follow-up communications post-service completion.
Marketing and Promotional Communications: If you have opted in, to send you newsletters, special offers, promotions, or information about new home exterior services, materials, or seasonal deals that may be of interest to you. This might include promotions for spring landscaping or winter-proof window installations.
Surveys and Feedback: To request your participation in surveys to gather feedback on our services, helping us understand customer satisfaction with our new deck installations or window fitting processes.

d. For Security and Legal Compliance:

Protecting our business and our users is paramount.

Security: To detect, prevent, and address technical issues, fraud, or security vulnerabilities, safeguarding our systems and your data. This includes monitoring for unauthorized access to our Site or services.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., retaining financial records as required by tax authorities for home exterior projects).
Enforcement of Terms: To enforce our terms of service and other agreements, including the investigation of potential violations.
Protecting Rights: To protect the rights, property, or safety of Waluya Mandala Home Exterior Services, our customers, or the public, especially in disputes related to home exterior installations.

e. For Internal Analytics and Research:

We continuously strive to improve our operations and offerings.

Business Intelligence: To perform internal research and analysis, allowing us to better understand market trends in home exterior improvements, optimize our operational efficiency, and make informed business decisions. This could involve anonymous analysis of popular service requests by region.
Product/Service Development: To identify opportunities for new home exterior services or improvements to existing ones, based on user feedback and market demand.

In all instances, we strive to use your information in a way that respects your privacy and is consistent with your expectations and applicable data protection laws. We limit data usage to what is necessary for these defined purposes, always keeping the privacy of your home exterior project details and personal contacts at the forefront of our data practices.

7. Sharing and Disclosure of Your Information

At Waluya Mandala Home Exterior Services, we understand that sharing your Personal Data requires careful consideration. We disclose your information only in specific circumstances and to parties who assist us in providing our home exterior services or are legally mandated to receive it. We do not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes.

a. With Service Providers:

We engage trusted third-party service providers to perform functions and provide services to us, assisting in our business operations and the delivery of home exterior services. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.

Hosting and Infrastructure Providers: Companies that provide servers, databases, and network infrastructure to host our website and store our data securely (e.g., cloud hosting services).
Analytics Providers: Services like Google Analytics that help us understand website traffic and user behavior (e.g., how visitors navigate our home exterior gallery). These services often aggregate data and may use cookies (see Section 12).
CRM (Customer Relationship Management) Systems: Platforms that help us manage customer interactions, schedule appointments for home exterior consultations, and track project progress.
Email Marketing and Communication Platforms: Services that facilitate sending newsletters, promotional emails, and service-related notifications (e.g., Mailchimp, SendGrid) to users who have opted in.
Payment Processors: If our Site facilitates online payments for services (e.g., initial consultation fees or deposits for home exterior projects), we use secure third-party payment gateways (e.g., Stripe, PayPal) to process financial transactions. We do not store full payment card details on our servers.
Professional Advisers: This may include lawyers, accountants, consultants, and other professional service providers who require access to certain information to provide advice or services to us.
Subcontractors for Specific Services: For large or specialized home exterior projects, we may engage trusted subcontractors (e.g., specialized landscapers, specific window installers). In such cases, only the necessary project and contact details may be shared to facilitate the service delivery. These subcontractors are vetted by us and bound by confidentiality agreements.

b. For Legal Reasons and Protection:

We may disclose your information in compliance with legal obligations or to protect our rights and safety.

Compliance with Laws: When we believe release is appropriate to comply with the law, a court order, subpoena, or other legal process (e.g., if a valid warrant is issued to access data related to a home exterior service contract).
Enforcement of Agreements: To enforce our Site policies, terms of service, or other agreements.
Protection of Rights and Safety: To protect the rights, property, or safety of Waluya Mandala Home Exterior Services, our employees, customers, or others. This includes exchanging information with other companies and organizations for fraud protection and security purposes.

c. Business Transfers:

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your Personal Data may be transferred along with the business assets. In such cases, we will inform you before your Personal Data becomes subject to a different Privacy Policy and will undertake reasonable efforts to ensure the recipient adheres to this Privacy Policy.

d. With Your Consent:

We may share your information with third parties when we have your explicit consent to do so. For example, if you specifically request us to share details of your completed driveway project with a testimonial platform or a partner company.

e. Aggregated or Anonymized Data:

We may share aggregated or anonymized non-personal information with third parties for various purposes, such as analyzing industry trends in home exterior renovations, marketing, or research. This data does not identify any individual user. For instance, we might share an aggregate statistic that “X% of our customers in [Region Y] opted for energy-efficient windows.”

We are committed to maintaining the confidentiality of your Personal Data and ensure that any sharing is done with utmost care, transparency, and adherence to legal requirements and ethical standards. Our service providers are thoroughly vetted and are only given access to the information strictly necessary for them to perform their functions.

8. International Data Transfers

Our operations, including the provision of home exterior services, may involve the transfer and storage of your Personal Data across international borders. This section explains how we manage these transfers to ensure your data remains protected.

Global Nature of the Internet: As a website accessible globally, and given that our service providers and partners may be located in various countries, your Personal Data may be stored and processed in countries other than the one in which you reside. This means your data could be subject to the laws of those other countries. For instance, our hosting providers or analytics services might operate data centers outside of your home country.
Data Processing Locations: While Waluya Mandala Home Exterior Services is directly operated from the specified domain, the digital infrastructure supporting our Site relies on a global network. This implies that Personal Data collected from you, particularly for automated collections (e.g., IP addresses, usage data via analytics), may be transferred to, and processed in, data centers and servers located in different jurisdictions.
Safeguards for International Transfers: When we transfer your Personal Data outside of your originating country, particularly to countries that may not offer the same level of data protection as your home jurisdiction, we implement appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:
- Standard Contractual Clauses (SCCs): Implementing the European Commission-approved Standard Contractual Clauses (SCCs) with our third-party service providers. These are legally binding contracts designed to ensure that Personal Data transferred outside the European Economic Area (EEA) is protected to a standard equivalent to that within the EEA.
- Adequacy Decisions: Relying on countries that have been deemed to provide an adequate level of data protection by relevant authorities (e.g., the European Commission’s adequacy decisions for certain non-EEA countries).
- Binding Corporate Rules (BCRs): For transfers within a group of undertakings or enterprises, we would ensure that Binding Corporate Rules, approved by relevant data protection authorities, are in place, though this is less applicable for a single domain entity.
- Your Consent: In specific situations, we may transfer your Personal Data based on your explicit consent, especially if no other robust transfer mechanism is available.
- Necessity for Contract Performance: Transfers may occur if they are necessary for the performance of a contract with you or for pre-contractual steps (e.g., sharing your address for an on-site quote with a specific regional team).
Transparency and Control: We strive to be transparent about where your data is processed. If you have specific concerns about international data transfers related to your home exterior project data, please do not hesitate to contact us using the details provided in the “Contact Us” section. We are committed to ensuring that irrespective of where your data is processed, it remains subject to rigorous protection standards, ensuring the privacy and security of your home exterior project details and personal contacts.

9. Data Security

At Waluya Mandala Home Exterior Services, safeguarding your Personal Data is a top priority. We implement robust and comprehensive security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. We continuously review and update our security practices to adapt to evolving threats and technologies, ensuring the reliability and integrity of our operations in the home exterior sector.

Our security program incorporates various layers of protection:

a. Technical Safeguards:

Encryption:
- SSL/TLS (Secure Sockets Layer/Transport Layer Security): Our Site uses SSL/TLS encryption for all data transmitted between your web browser and our servers. This ensures that any information you submit (e.g., through contact forms, quote requests for roofing, siding, or landscaping) is encrypted during transit, making it extremely difficult for unauthorized parties to intercept and read. You can verify this by looking for “https://” in our website’s URL and a padlock icon in your browser’s address bar.
- Data at Rest Encryption: Where feasible and appropriate, sensitive data stored on our servers and databases (e.g., customer contact details, project specifications) may be encrypted to provide an additional layer of protection against unauthorized internal or external access.
Network Security:
- Firewalls: We utilize firewalls to control incoming and outgoing network traffic, protecting our servers from unauthorized access and malicious attacks.
- Intrusion Detection/Prevention Systems (IDPS): These systems monitor network traffic for suspicious activity and can automatically block or alert us to potential threats.
Regular Security Patches and Updates: Our systems, software, and applications are regularly updated with the latest security patches to protect against known vulnerabilities.
Backup and Recovery: We implement regular data backup procedures to prevent data loss in the event of system failures or disasters. Our recovery plans ensure business continuity for our home exterior services.

b. Administrative Safeguards:

Access Control: We implement strict access controls and the principle of “least privilege.” This means that only authorized personnel who require access to your Personal Data to perform their job functions (e.g., project managers, customer service representatives handling your home exterior inquiries) are granted such access. Access is granted based on roles and responsibilities and is regularly reviewed.
Employee Training: Our employees are regularly trained on data privacy best practices, security protocols, and their responsibilities regarding the handling and protection of Personal Data, specifically how it relates to our home exterior service operations.
Data Protection Policies: We maintain internal data protection policies and procedures that govern how Personal Data is collected, processed, stored, and disposed of.
Incident Response Plan: We have a defined incident response plan to address any potential data breaches or security incidents swiftly and effectively, minimizing harm and ensuring proper notification where required.
Third-Party Vendor Management: We conduct due diligence on our third-party service providers (e.g., hosting, CRM, payment processors) to ensure they adhere to comparable security standards and have contractual obligations to protect your data.

c. Physical Safeguards:

For any physical data storage (e.g., server locations, office premises where hard copy documents might be created), we employ appropriate physical security measures such as restricted access, surveillance, and secure storage facilities.

d. Continuous Monitoring and Auditing:

Our systems are continuously monitored for unusual activity or security breaches.
We conduct regular security audits and vulnerability assessments to identify and rectify potential weaknesses in our security infrastructure.

e. User Responsibility:

While we take extensive measures to protect your data, it’s also important for you to take steps to protect your personal information, especially if you create an account on our Site. This includes using strong, unique passwords and keeping them confidential.

f. Limitations of Security:

Despite our best efforts, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In the unlikely event of a data breach, we will take immediate steps to mitigate the impact and notify affected individuals and regulatory authorities as required by applicable law.

Our commitment to data security ensures that you can trust Waluya Mandala Home Exterior Services with your information as you explore and utilize our offerings for your home exterior needs.

10. Data Retention

At Waluya Mandala Home Exterior Services, we adhere to the principle of data minimization and storage limitation. This means we retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our data retention policy is guided by several factors:

a. Fulfillment of Service Purpose:
- We will retain your Personal Data for as long as needed to provide you with the requested home exterior services. For example, your contact information and project details (e.g., for a new roof installation or a patio construction) will be kept for the duration of the project, and for a reasonable period thereafter to address any follow-up inquiries, warranty claims, or post-service support.
- If you have requested a quote but not proceeded with a service, we may retain your data for a certain period to follow up or for future marketing efforts (if you have consented), unless you request its deletion sooner.
b. Legal and Regulatory Obligations:
- We are often subject to legal or regulatory requirements that mandate the retention of certain types of data for specific periods. For example:
  - Financial Records: Information related to payments and invoices for home exterior projects will be retained for the period required by tax and accounting laws (e.g., generally 7 years in many jurisdictions).
  - Contractual Data: Details relating to service contracts for home exterior work may be retained for the duration of the contract plus any statutory limitation periods for potential legal claims.
- Industry Standards: Certain industry standards or certifications in the home exterior sector may also influence data retention periods.
c. Legitimate Business Interests:
- We may retain certain data for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This could include:
  - Customer Relationship Management: To maintain a history of your interactions with us, which allows us to provide more personalized and efficient service if you return for future home exterior projects (e.g., knowing your prior preferences for siding materials).
  - Analytics and Improvement: Anonymized or aggregated data may be retained indefinitely for analytical purposes to improve our website and services in the home exterior sector.
  - Fraud Prevention and Security: To detect and prevent fraud, protect our systems, and defend our legal rights.
d. Exercising Your Rights:
- If you request the deletion of your Personal Data (e.g., by exercising your “Right to Be Forgotten”), we will proceed with the deletion, subject to any overriding legal or legitimate business interests that may require us to retain some portion of the data for a specific period. We will communicate any such retention requirements to you.
e. Data Minimization upon Deletion:
- Once the retention period expires, or upon your valid request for deletion, we will either securely delete or anonymize your Personal Data. Where complete deletion is not possible (e.g., due to data archives or backups), we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

We are committed to transparently managing your data throughout its lifecycle and ensuring that its retention is proportionate and justified. If you have any questions about specific retention periods for your data related to Waluya Mandala Home Exterior Services, please contact us.

11. Your Data Protection Rights

Depending on your geographical location and applicable data protection laws (such as the GDPR in Europe or CCPA in California), you may have specific rights regarding your Personal Data. At Waluya Mandala Home Exterior Services, we are committed to upholding these rights to provide you with control over your information, especially when it pertains to your home exterior project details.

You typically have the following rights:

a. The Right to Access (Art. 15 GDPR):
You have the right to request access to your Personal Data that we hold. This means you can ask us for a copy of the Personal Data we have about you, along with information about how and why we are processing it, the categories of data concerned, the origin of the data, the recipients to whom the data has been or will be disclosed, and the retention period. For example, you can request details of the contact information and project specifications we hold related to your past roofing installation or current landscaping quote request.

b. The Right to Rectification (Art. 16 GDPR):
You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you. If you find that your email address is outdated or your home exterior project description needs updating, you can ask us to rectify it. We strive to keep your information accurate and up-to-date.

c. The Right to Erasure / “Right to Be Forgotten” (Art. 17 GDPR):
You have the right to request the deletion of your Personal Data under certain circumstances. This right applies when:

The data is no longer necessary for the purpose for which it was collected.
You withdraw your consent, and there is no other legal ground for processing.
You object to the processing, and there are no overriding legitimate grounds for the processing.
The Personal Data has been unlawfully processed.
The Personal Data has to be erased for compliance with a legal obligation.
For example, if you decide you no longer want to receive marketing communications and wish all your associated Personal Data to be deleted after your home exterior project is completed and warranty period expired, you may make such a request. Please note that this right is not absolute and we may be legally or contractually obliged to retain certain information (e.g., financial records for tax purposes).

d. The Right to Restriction of Processing (Art. 18 GDPR):
You have the right to request that we restrict the processing of your Personal Data under certain conditions. This applies when:

You contest the accuracy of the Personal Data (for a period enabling us to verify the accuracy).
The processing is unlawful, and you oppose the erasure of the Personal Data and request the restriction of its use instead.
We no longer need the Personal Data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims related to your home exterior project.
You have objected to processing pursuant to Article 21(1) pending the verification whether our legitimate grounds override yours.
If processing is restricted, we may still store your data but will not use or process it unless we have your consent or for legal claims.

e. The Right to Object to Processing (Art. 21 GDPR):
You have the right to object to the processing of your Personal Data at any time, on grounds relating to your particular situation, including processing for direct marketing purposes. If you object to processing based on our legitimate interests (as outlined in Section 5.C), we will stop processing your Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims. You can, for instance, object to us sending you marketing materials for new home exterior products.

f. The Right to Data Portability (Art. 20 GDPR):
You have the right to receive your Personal Data that you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without hindrance from us, where the processing is based on consent or a contract and carried out by automated means. This means you could request your home exterior project specifications and contact details in a transferable format.

g. The Right to Withdraw Consent (Art. 7(3) GDPR):
Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw your consent. This is particularly relevant for marketing subscriptions for our home exterior offers.

h. The Right to Lodge a Complaint (Art. 77 GDPR):
You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe that the processing of your Personal Data by Waluya Mandala Home Exterior Services infringes applicable data protection laws.

How to Exercise Your Rights:
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section of this Privacy Policy ([email protected]). We may need to verify your identity before fully responding to your request to ensure the security of your Personal Data. We will respond to your request within a reasonable timeframe, typically within one month, as required by law.

We are dedicated to assisting you in exercising your rights and ensuring that your control over your Personal Data, especially in the context of your home exterior service interactions, is fully respected.

12. Cookies and Tracking Technologies

Our Site, https://tisu.waluyamandala.ac.id/, utilizes cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts related to home exterior services. This section provides a detailed overview of what these technologies are, how we use them, and your options for managing them.

a. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. When you revisit a website, these cookies allow the site to recognize your browser, remember your preferences, or store other information.

b. Types of Cookies We Use and Their Purpose:

i. Strictly Necessary / Essential Cookies:
- Purpose: These cookies are crucial for the basic functionality of our Site. Without them, the Site would not operate correctly, or you might not be able to use certain features. They enable you to navigate our services related to home exterior solutions and use essential features like accessing secure areas of the website or remembering items in a quote builder.
- No Consent Required: These cookies do not typically collect Personal Data and are strictly necessary for the performance of our website. Therefore, they do not require user consent.
- Examples: Session cookies that maintain your login state (if applicable), remember your cookie consent preferences, or keep track of your progress when filling out a detailed quote form for a new driveway.
ii. Analytical / Performance Cookies:
- Purpose: These cookies collect information about how visitors use our Site, for example, which pages are visited most often, how much time is spent on a particular page, or if users encounter error messages. This helps us understand what content on home exterior design or services is most popular, identify areas for improvement, and optimize the overall user experience.
- Examples: Google Analytics cookies help us gather aggregated, anonymous data on website traffic, such as the number of visitors reviewing our “siding options gallery” or the most common path users take to request a “roofing consultation.”
- Consent: We seek your explicit consent to use these cookies.
iii. Functionality Cookies:
- Purpose: These cookies allow our Site to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
- Examples: Remembering your preferred view for our “home exterior project portfolio,” or storing your preferences for notification settings related to our services.
- Consent: We seek your explicit consent to use these cookies.
iv. Targeting / Advertising / Marketing Cookies:
- Purpose: These cookies are used to deliver advertisements more relevant to you and your interests related to home exterior improvements. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission.
- Examples: If you have viewed certain types of roofing materials on our site, these cookies might allow our advertising partners to show you ads for similar roofing services on other websites.
- Consent: We seek your explicit consent to use these cookies.

c. First-Party vs. Third-Party Cookies:

First-Party Cookies: These are cookies set directly by our Site, tisu.waluyamandala.ac.id. They are generally used for essential functions or to remember your preferences specific to our Site.
Third-Party Cookies: These cookies are set by a domain different from that of our Site (e.g., by Google for analytics, or by social media platforms for integration). While you are browsing our Site, these third parties may place their own cookies to track your activity across different websites for advertising or analytics purposes.

d. Other Tracking Technologies:

Web Beacons (Pixel Tags, Clear GIFs): These are small graphic files that provide us with information about your use of our Site or emails, such as whether you opened an email or visited a specific page related to home exterior services. They help us understand the effectiveness of our campaigns.
Local Storage (e.g., HTML5 Local Storage): This allows websites to store data locally within your browser, which can persist even after you close your browser. It’s similar to cookies but can store more data.

e. Your Choices and Cookie Management:

You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Browser Settings: You can configure your browser to reject all or some cookies, or to alert you when websites set or access cookies. The “Help” section of your browser usually provides instructions on how to do this. Be aware that disabling cookies may affect the functionality of our Site and other websites you visit. For example, some parts of our Site related to custom quote forms for home exterior projects might not function correctly.
Cookie Consent Tool: When you first visit our Site, you will be presented with a cookie consent banner that provides you with options to accept, decline, or customize your cookie preferences. You can usually revisit and change your preferences at any time through a dedicated “Cookie Settings” link on our Site (often in the footer).
Third-Party Opt-Outs: You can often opt out of targeted advertising cookies placed by third-party advertising networks through their respective opt-out tools. For example, the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices/ and the Digital Advertising Alliance (DAA) at www.aboutads.info/choices/ provide such mechanisms.
Google Analytics Opt-out: You can prevent your data from being used by Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

By using our Site and accepting our cookies, you consent to our use of these technologies in accordance with this Privacy Policy. We are committed to giving you control over your data and strive to make our cookie practices as transparent as possible for all visitors interested in Waluya Mandala’s home exterior offerings.

13. Third-Party Websites

Our Site, https://tisu.waluyamandala.ac.id/, may contain links to websites owned and operated by third parties. These links may be provided for your convenience, to offer additional resources related to home exterior design, materials, or financing, or for other informational purposes. Examples include links to manufacturer websites for specific roofing materials, independent review platforms for our services, or social media pages where we showcase our work.

No Endorsement or Responsibility: These third-party websites have their own independent privacy policies and terms of use. We are not responsible for the privacy practices, content, or data collection policies of any linked third-party websites. The inclusion of a link does not imply endorsement by Waluya Mandala Home Exterior Services of the site, its content, or its operators.
Beyond Our Control: Once you click on a link that takes you to a third-party website, you are no longer on our Site, and this Privacy Policy no longer applies. Your interaction with any third-party website is subject to their own terms and policies.
Your Due Diligence: We strongly advise you to carefully review the privacy policies and terms of service of any third-party websites you visit before providing them with any Personal Data. You should understand how they collect, use, and share your information, especially if you are engaging with them in the context of your home exterior project.

Waluya Mandala Home Exterior Services is dedicated to transparent practices, but our responsibility for data protection is limited to our own Site. We encourage you to be vigilant when navigating the internet and to protect your own privacy when interacting with external sites.

14. Children’s Privacy

Protecting the privacy of children is especially important. Our Site, https://tisu.waluyamandala.ac.id/, and the home exterior services we offer, are not directed to, and not intended for, individuals under the age of [13 or 16, depending on your target demographic and legal jurisdiction; 13 is standard for COPPA, 16 for GDPR general principles].

No Intentional Collection: We do not knowingly collect Personal Data from children under the age of 13. Our website content, services, and marketing efforts are designed for adults who are contemplating or actively seeking home exterior improvement services such as roofing, siding, or landscaping for their properties.
If a Child’s Data is Unintentionally Collected: In the event that we become aware that Personal Data from a child under 13 has been collected without parental consent through our Site, we will take immediate steps to delete that information from our servers. We understand that mistakes can happen, and we are committed to promptly rectifying them.
Parental Guidance and Action: If you are a parent or guardian and believe that your child has provided us with Personal Data without your knowledge or consent, please contact us immediately at [email protected]. We will work with you to cease the processing of that information and take appropriate action to remove it from our records. We encourage parents and guardians to monitor their children’s online activities and to use parental control tools and other technologies to help prevent children from submitting information online without appropriate parental permission.

Our commitment to children’s privacy underscores our broader dedication to responsible data handling for all users of Waluya Mandala Home Exterior Services.

15. Changes to This Privacy Policy

Waluya Mandala Home Exterior Services reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements in the home exterior industry. This continuous effort ensures that our data protection measures remain relevant and robust.

Notification of Changes:
- “Last Updated” Date: When we amend this policy, we will revise the “Last Updated” date at the top of this page. This date serves as an immediate indicator of when the policy was most recently reviewed or changed.
- Prominent Notice: For significant changes that materially affect how we process your Personal Data or your privacy rights (e.g., changes to the types of data collected, purposes of processing, or sharing practices), we will provide a more prominent notice on our Site. This may include posting an announcement on our homepage, a pop-up notice, or, where appropriate and feasible, sending you an email notification (if you have provided your email address and consented to receive service-related communications).
Your Responsibility: We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Data we collect, particularly as it relates to your interactions with our home exterior services. Regularly reviewing this policy ensures you are always aware of our current data practices.
Acceptance of Changes: Your continued use of our Site after any modifications to this Privacy Policy are posted will constitute your acknowledgment of the modifications and your agreement to abide and be bound by the updated policy. If you do not agree to the revised policy, you must cease using our Site.

Our goal is to always be transparent about our privacy practices, ensuring your trust in Waluya Mandala Home Exterior Services for all your home exterior needs.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your Personal Data in relation to Waluya Mandala Home Exterior Services, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Our Contact Details:

Website Name: tisu.waluyamandala.ac.id
Company Name: tisu.waluyamandala.ac.id
URL: https://tisu.waluyamandala.ac.id/
Email: [email protected]

When contacting us, please provide sufficient details to allow us to understand your concerns and respond effectively. This may include your name, email address used on our Site, and a clear description of your query or the specific right you wish to exercise regarding your data related to home exterior services.

We are dedicated to safeguarding your privacy and building a trusting relationship with all our users. Thank you for choosing Waluya Mandala Home Exterior Services.